Users who need assistance can contact the PIMS Support team by submitting a support request or using the live chat feature. Support requests allow users to report issues or ask for help, while the live chat feature offers immediate assistance and guidance for common questions or a quick way to communicate with the support team directly.
The live chat feature contains the entire knowledge base and provides step-by-step guidance to complete almost any task in PIMS Safety. Simply type a question such as "How do I assess an Observation?" and the live chat feature will return the steps needed as well as a link to the relevant knowledge base article for reference.
Table of Contents
How to submit a support request
How to use the live chat feature
How to submit a support request
- Click the
Help icon in the top-right corner.
- Select Help Center.
- Click Submit a request in the top-right corner.
- Enter a subject and description in the provided fields (required).
- If desired, upload an attachment to your support request.
- Once all information has been entered, click the Submit button to send your support request.
How to use the live chat feature
- Click the
- Select Live Chat.
- Type your message in the text box and click Enter to begin.
- If additional assistance is needed, click the Talk to a Human button to request a member of the PIMS Support team.
- If needed, click the
to attach and send a file from your computer during your live chat session.
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